Return & Refund Policy

At GleamDay, your satisfaction is important to us. Because our products are handmade, natural, and used for personal care, we have specific policies in place to ensure product safety and quality for all our customers.

❌ Returns

Due to the nature of our products, we do not accept returns on any opened or used items. This is to maintain the highest hygiene standards and ensure product integrity.

✅ Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery. We’ll be happy to offer a replacement or refund, depending on the issue. To process this, we may ask for:

• A photo of the damaged or incorrect product
• Your order number
• A brief description of the issue

📦 Return Shipping (if applicable)

If a return is approved (for example, for a damaged product), we will provide instructions and may cover shipping costs depending on the situation.

📅 Cancellations

Orders can be canceled within 12 hours of placing them. Once your order has been processed or shipped, it cannot be cancelled.

Shipping & Delivery

As our products are handmade in small batches, please allow 4–5 business days for order processing.